Shipping policy
SHIPPING
Australia-Wide
All orders are shipped via Australia Post by either Standard or Express Shipping.
Please refer to Australia post website for any up to date time frames for delivery for your specific state.
International
We offer Australia Post (Standard & Express) for international orders.
Australia Post: Please allow between 1-4 weeks for international express. For a more accurate estimate, you can visit AUSTRALIA POST INTERNATIONAL DELIVERY TIMES GUIDE for more information.
Please note: We are currently unable to ship to The US due to changes in economic circumstances and tariffs. We apologise for any inconvenience caused.
DUTIES & TAXES
We are in no way responsible for any import or duty taxes imposed by your country.
Please check these charges before placing your order. Please refer to our FAQ and returns/exchange policy for further information.
Any unclaimed parcel from the post office is the responsibility of the purchaser. If your parcel is returned to us due to not being collected from the post office, the buyer is responsible for the shipping costs to have it resent once we receive the parcel back.
WHAT SKYLAR LANE IS NOT LIABLE FOR:
1. Incorrect Address Provided by Customer
If the delivery address provided at checkout is incorrect and the parcel is delivered, we are not responsible for recovery, replacement, or reimbursement. This scenario is not covered under our parcel protection.
2. Parcel Stolen After Safe Drop
If you opt for Safe Drop and your parcel is stolen after delivery, we are not liable for any loss or damage. All Skylar Lane parcels are set to Safe Drop by default. You will receive a text allowing you to:
- Request signature on delivery, or
- Have the parcel held at your nearest post office.
If you’re unsure about the security of your delivery location, we strongly recommend choosing one of the secure delivery options.
