Refund policy

RETURNS.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your items must be in the same condition that you received it. Unworn or unused, with tags, and in its original packaging. 

 

Please complete the Return Request Form, located at the bottom of website page. Once completed, SkylarLane will be in contact with you via email with the return outcome. If return are approved, please package items and post to address below. Customers are responsible for postage costs.

Please post Returns to : Skylar Lane; 9/9-11 Willow Tree Rd, Wyong NSW 2259. Please include your Full name, Address, Email Address and reason for return.

                                        
We will notify you once we’ve received and inspected your return. a Store Credit Note will be emailed to your nominated email address. Please note store credit Notes do not expire.

If more than 15 business days have passed since we’ve approved your return, please contact us..

Skylar Lane does not accept refunds unless the item is faulty. For change of mind or incorrect sizing. We offer a Store Credit Note to be used online or to be used for an Exchange.

Unfortunately, we cannot accept returns on clearance items or gift cards.

 

Feel free to contact us for any return questions